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Salvatore Bevilacqua

Hi, I'm

Salvatore Bevilacqua

IT Support Specialist

IT expertise meets developer mindset — I solve problems from the inside out.

Valencia, Spain · Open to Hybrid & Remote
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About

IT Support Specialist with 5+ years of hands-on experience in infrastructure management, cybersecurity and Microsoft 365 administration for international remote teams.

  • Sole IT owner at Pharmaconex for 5 years — managed endpoints, servers, M365 tenant and cybersecurity end-to-end, fully remote
  • Microsoft 365 full stack: Exchange Online, Teams, SharePoint, Entra ID, endpoint protection and user lifecycle management
  • Cybersecurity: ESET, RBAC access control, GDPR compliance, incident response and third-party vendor SLA management
  • Developer background in Python, Flask, Django and Docker — understanding how systems are built makes me a sharper troubleshooter and automator
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Skills

IT & Infrastructure

Windows · macOS · Linux Active Directory Microsoft 365 Exchange Online Entra ID SharePoint ESET RBAC GDPR Cisco VoIP IT Asset Management GLPI

Development & Automation

Python Bash PowerShell Docker Git Flask Django HTML · CSS · JS AWS (EC2, S3)

Tools & Platforms

JIRA Confluence MS Dynamics 365 Google Workspace Slack · Zoom SAP ITIL Foundation AWS Cloud Practitioner

Experience

IT & Cybersecurity Support Specialist

2021 – 2025

Pharmaconex · Dublin, Ireland (Remote)

  • Sole IT owner for a fully remote team of 12 and a broad external client base including Boots and Clarity pharmacies
  • Full Microsoft 365 tenant administration: Exchange Online, Teams, SharePoint, Entra ID, user and permission lifecycle
  • Cybersecurity oversight: ESET endpoint protection, RBAC access control, GDPR compliance and security incident response
  • Automated recurring tasks using Python scripts, reducing manual operational overhead

Technical Support Representative

2019 – 2020

Cook Medical Europe · Limerick, Ireland

  • Managed hospital client accounts, coordinating surgical device orders with focus on accuracy and timely delivery
  • Resolved technical product issues for medical staff, acting as the bridge between client and internal technical team
  • Onboarded new team members and standardised internal support procedures

Enterprise Credit Controller

2017 – 2019

UPS · Dublin, Ireland

  • Managed end-to-end financial support for Philips accounts across Europe, handling invoicing discrepancies and high-priority escalations
  • Key operational contact using SAP, maintaining effective communication with international stakeholders

Languages

Italian flag Italian Native
English flag English C1+
Spanish flag Spanish B1+
French flag French B1

Portfolio

System Monitoring Dashboard

Monitoring_app

Real-time system monitoring dashboard with interactive visualisations using Python, Flask and Docker.
Zallo Giafferano

Zallo Giafferano

Recipe sharing platform with user authentication and recipe management using Python, Flask, MongoDB.
Library E-commerce

E-commerce

Online bookstore with Stripe payments, user profiles and responsive design built with Django, PostgreSQL.
Pasti Meal Planner

Pasti — Meal Planner

Native Windows desktop app for meal planning and shopping lists built with Python and PyQt6.

Education & Certifications

Python Institute Logo

PCEP — Certified Entry-Level Python Programmer

Python Institute | April 2025

Demonstrated fundamental knowledge of the Python language, coding techniques and syntax.

Certification ID: 0Kio.sM7.hcby

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Code Institute Logo

Diploma in Software Development

Code Institute | February 2021

Full-stack development diploma credit-rated by Edinburgh Napier University at SCQF level 8, 60 credit points.

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Additional Training

ITIL Foundation (self-study) AWS Cloud Practitioner Cybersecurity Best Practices